Something that normally works in Jalview has stopped working! What should I do?


Jalview is free to end-users because of support from the UK's BBSRC and The Wellcome Trust

If you would like to see Jalview continue to be available then please take a few minutes to write us a support letter saying how you use Jalview in your research/teaching.

Write as a PDF including your institution's heading and send to:
support_jalview@bartongroup.org by Friday 19th October 2018.

Thank you all those who have already written such nice letters!

One of the commonest causes of 'strange behaviour' that our users have reported seems to be Jalview running out of memory. Memory errors can cause some operations to fail silently - with no warning, annotations may disappear from the alignment window, and web service calculations (apparently) never finish.

You should be able to see something in the error log - see the instructions for bug reporting on how to view this. If you do see 'Out of memory' or 'Cannot allocate stack' or 'HeapAllocationError' type messages, then you might be able to fix it by increasing the memory available to jalview.

Question Type: